제품 및 청구 지원
계정 액세스, 구독, 환불, PDF 내보내기 또는 예상대로 작동하지 않는 모든 것.
계정에 있는 이메일과 문제에 대한 간단한 설명을 포함하세요.
support@eliteresume.net영업일 기준 1일 이내에 답변
문의하기
EliteResume에 문의하세요
계정, 청구 또는 제품 문제에 대한 지원을 선택하세요. 제휴 및 통합 관련 질문에는 파트너십을 이용하고, 인터뷰 및 브랜드 정보를 얻으려면 언론을 이용하세요.
파트너십 및 계열사
추천 프로그램 질문, 통합 및 협업 제안.
염두에 두고 있는 조직, 대상, 협업 유형을 포함하세요.
partnerships@eliteresume.net영업일 기준 2일 이내에 답변
언론 및 미디어
언론인과 창작자를 위한 인터뷰, 브랜드 자산, 제품 정보.
출판물, 마감일, 필요한 정보나 자산을 포함하세요.
press@eliteresume.net영업일 기준 2일 이내에 답변
What to include
Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.
- The email on your account
- People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
- What you did and what happened
- The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
- Browser and device
- Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
- The resume it concerns
- If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.
Requests that have their own route
Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.
Refunds and cancellations
The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.
Read the refund policyPrivacy and data requests
Access, correction, deletion and export of your personal data, and how to object to processing.
Read the privacy policySecurity vulnerabilities
Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.
Read the disclosure policyAccessibility problems
The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.
Read the accessibility statementWhat support can and cannot do
Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.
빠른 답변을 찾고 계십니까?
FAQ 페이지에는 많은 계정, 청구, ATS 및 수출 질문에 대한 답변이 이미 나와 있습니다. 이메일을 기다리는 것보다 확인하는 것이 더 빠를 수도 있습니다.