उत्पाद एवं बिलिंग समर्थन
खाता पहुंच, सदस्यता, धनवापसी, पीडीएफ निर्यात, या कुछ भी जो अपेक्षा के अनुरूप काम नहीं कर रहा है।
अपने खाते पर ईमेल और समस्या का संक्षिप्त विवरण शामिल करें।
support@eliteresume.net1 कार्य दिवस के भीतर उत्तर
हमसे संपर्क करें
EliteResume से संपर्क करें
खाता, बिलिंग या उत्पाद संबंधी समस्याओं के लिए समर्थन चुनें। संबद्धता और एकीकरण संबंधी प्रश्नों के लिए साझेदारी का उपयोग करें, या साक्षात्कार और ब्रांड जानकारी के लिए प्रेस और मीडिया का उपयोग करें।
साझेदारी और सहयोगी
रेफरल कार्यक्रम प्रश्न, एकीकरण और सहयोग प्रस्ताव।
अपने संगठन, दर्शकों और आपके मन में सहयोग के प्रकार को शामिल करें।
partnerships@eliteresume.net2 व्यावसायिक दिनों के भीतर उत्तर दें
प्रेस मीडिया
पत्रकारों और रचनाकारों के लिए साक्षात्कार, ब्रांड संपत्ति और उत्पाद जानकारी।
अपना प्रकाशन, समय सीमा और आपके लिए आवश्यक जानकारी या संपत्ति शामिल करें।
press@eliteresume.net2 व्यावसायिक दिनों के भीतर उत्तर दें
What to include
Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.
- The email on your account
- People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
- What you did and what happened
- The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
- Browser and device
- Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
- The resume it concerns
- If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.
Requests that have their own route
Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.
Refunds and cancellations
The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.
Read the refund policyPrivacy and data requests
Access, correction, deletion and export of your personal data, and how to object to processing.
Read the privacy policySecurity vulnerabilities
Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.
Read the disclosure policyAccessibility problems
The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.
Read the accessibility statementWhat support can and cannot do
Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.
त्वरित उत्तर खोज रहे हैं?
अक्सर पूछे जाने वाले प्रश्न पृष्ठ पर कई खाता, बिलिंग, एटीएस और निर्यात प्रश्नों का उत्तर पहले से ही दिया गया है। वहां जांच करना ईमेल की प्रतीक्षा करने से अधिक तेज़ हो सकता है।