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帐户访问、订阅、退款、PDF 导出或任何未按预期工作的情况。
请附上您帐户上的电子邮件和问题的简短描述。
support@eliteresume.net1 个工作日内回复
联系我们
联系 EliteResume
选择针对帐户、账单或产品问题的支持。利用合作伙伴关系解决联属网络营销和整合问题，或通过媒体获取采访和品牌信息。
合作伙伴及附属公司
推荐计划问题、集成和协作建议。
包括您的组织、受众以及您想要的协作类型。
partnerships@eliteresume.net2个工作日内回复
新闻与媒体
为记者和创作者提供的采访、品牌资产和产品信息。
包括您的出版物、截止日期以及您需要的信息或资产。
press@eliteresume.net2个工作日内回复
What to include
Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.
- The email on your account
- People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
- What you did and what happened
- The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
- Browser and device
- Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
- The resume it concerns
- If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.
Requests that have their own route
Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.
Refunds and cancellations
The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.
Read the refund policyPrivacy and data requests
Access, correction, deletion and export of your personal data, and how to object to processing.
Read the privacy policySecurity vulnerabilities
Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.
Read the disclosure policyAccessibility problems
The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.
Read the accessibility statementWhat support can and cannot do
Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.
寻找快速答案？
许多帐户、计费、ATS 和导出问题已在常见问题解答页面上得到解答。检查可能比等待电子邮件更快。