Product & billing support
Account access, subscriptions, refunds, PDF export, or anything that is not working as expected.
Include the email on your account and a short description of the issue.
support@eliteresume.netReplies within 1 business day
Contact Us
Contact EliteResume
Choose support for account, billing, or product issues. Use partnerships for affiliate and integration questions, or press for interviews and brand information.
Partnerships & affiliates
Referral program questions, integrations, and collaboration proposals.
Include your organization, audience, and the type of collaboration you have in mind.
partnerships@eliteresume.netReplies within 2 business days
Press & media
Interviews, brand assets, and product information for journalists and creators.
Include your publication, deadline, and the information or assets you need.
press@eliteresume.netReplies within 2 business days
What to include
Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.
- The email on your account
- People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
- What you did and what happened
- The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
- Browser and device
- Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
- The resume it concerns
- If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.
Requests that have their own route
Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.
Refunds and cancellations
The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.
Read the refund policyPrivacy and data requests
Access, correction, deletion and export of your personal data, and how to object to processing.
Read the privacy policySecurity vulnerabilities
Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.
Read the disclosure policyAccessibility problems
The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.
Read the accessibility statementWhat support can and cannot do
Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.
Looking for a quick answer?
Many account, billing, ATS, and export questions are already answered on the FAQ page. Checking there may be faster than waiting for email.