Terms & Conditions

1. Acceptance of Terms

Welcome to EliteResume AI ("we", "us", or "our"). By creating an account, accessing, or using our online resume builder, CV publishing systems, or AI-powered optimization tools (collectively, the "Services"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Services. When you create an account you are asked to accept the then-current version of these Terms; we record which version you accepted and the date of acceptance.

2. Accounts & Service Quotas

To access advanced formatting, ATS scoring, and AI utilities, you must register an account:

• Security: You are responsible for safeguarding your login credentials. Authentication is handled through an industry-standard, self-hosted identity management system, with optional social sign-in via Google, GitHub, or LinkedIn. Refresh sessions are protected using secure, HTTP-only cookies.
• AI Token Quotas: Standard AI endpoints (including bullet rewrites and resume summaries) enforce token quotas. These limits reset at the start of each billing cycle according to your plan tier. We reserve the right to limit or throttle access to prevent platform abuse.
• Local Fallbacks: If the AI engine is temporarily unreachable or your tokens are exhausted, the editor deploys local heuristic fallback frameworks so your editing experience is uninterrupted.

3. Subscriptions & Payments

EliteResume AI offers a Free tier and paid subscription plans, processed securely through Stripe:

• Plans & Pricing: Pro is $15/month, typically entered through an introductory 14-day trial for a $1.85 upfront fee (after which Pro billing begins unless cancelled). Teams is $50/month (or $480/year, equivalent to $40/month). Annual Pro billing is also available. The exact price, currency, renewal interval, trial terms, and any taxes are always shown at checkout before you confirm.
• Recurring Billing: Paid plans are billed on a recurring cycle (monthly or annually) from the date of purchase and renew automatically until cancelled. We send renewal or trial reminders when required by applicable law.
• Cancellations: You can cancel at any time through the Billing & Account page or Stripe billing portal. Online cancellation is available without contacting support. Upon cancellation, access to premium features continues until the end of the current paid period; no further charges are made.
• Refunds: Payments are generally non-refundable except where required by applicable law or our published refund guidelines. Where you are an EU/UK consumer, your statutory right to withdraw from a digital service within 14 days may apply, subject to the conditions of that right where the service has already begun.

4. Content Ownership & Intellectual Property

We respect your creative control over your professional history:

• Your Content: You retain complete ownership of all resumes, work descriptions, job-history text, profiles, and files created or imported on EliteResume AI. We claim no ownership over your candidate data. You can export all of your data at any time and permanently delete your account and associated content, after which it is erased from our systems (subject to records we are legally required to retain, such as invoices).
• Public Sharing: If you enable a public share link for a resume, you are making that resume's contents accessible to anyone who has the link, without authentication. You can revoke a link or set it to expire at any time. You are responsible for the information you choose to share publicly.
• Template License: We grant you a limited, non-exclusive, non-transferable license to use our recruiter-grade layouts and formatting blocks to export personal resumes in PDF or Word formats.
• Our IP: All styling designs, layout-engine code, logos, brand systems, and interactive calculations are the exclusive property of EliteResume AI. Scraping templates or distributing our styling code commercially is prohibited.

5. Prohibited Activities

You agree not to engage in any of the following unauthorized activities:

• Attempting to bypass our authentication, reverse-engineer the PDF rendering pipeline, or access databases or accounts that are not your own.
• Falsifying qualifications, fabricating academic credentials, or deploying automated bots to spam the optimization or AI endpoints.
• Using the AI assistant to generate abusive, threatening, discriminatory, or unlawful content.
• Using the Services, or any output from them, to screen, rank, filter, or evaluate other people's job applications, or to build or operate a recruitment, staffing, or applicant-tracking service.

6. AI Features & Data Processing

Our AI features (resume parsing, bullet and summary generation, cover letters, and ATS analysis) are powered by large language models operated on cloud infrastructure, primarily Amazon Web Services / Amazon Bedrock. Some legacy, fallback, or development endpoints in the codebase may use Google Gemini where configured. To provide these features, the relevant resume or job-description text you submit is sent to the active AI infrastructure for processing. We do not use your content to train any model — neither the third-party models we call nor our own fine-tuned EliteMatch AI™ — and we log AI usage as token counts and operational metadata only - not the text of your prompts or generated output. For full details on how we process personal data, our sub-processors, and international transfers, see our Privacy Policy.

7. Warranty Disclaimer & Liability Limits

The Services are provided "as is" and "as available" without warranty of any kind. While our templates and optimizer scores are built in accordance with modern applicant-tracking standards and recruiter eye-tracking patterns, AI-generated content may contain inaccuracies, and we do not guarantee job interview callbacks, hiring offers, or specific employment outcomes. You are responsible for reviewing the accuracy of any content before submitting it to employers.

8. Automatic Renewals, Trials & Cancellation

Paid subscriptions renew automatically at the end of each billing period until cancelled. Trial offers, renewal price, billing interval, taxes, and the date or conditions for the first recurring charge are shown at checkout before you confirm payment. You can cancel online through Billing & Account settings or the Stripe billing portal using substantially the same effort required to sign up. Cancellation stops future renewal charges but does not automatically refund amounts already paid unless required by law or our refund policy.

9. Termination & Account Enforcement

We may suspend or terminate access if you materially violate these Terms, misuse the Services, interfere with platform security, fail to pay fees when due, or create legal risk for us or other users. Where reasonable, we will give notice and an opportunity to resolve the issue. You may stop using the Services at any time and may delete your account from your settings, subject to records we must retain for legal, tax, fraud-prevention, billing, or security purposes.

10. Limitation of Liability & Indemnity

To the maximum extent permitted by applicable law, EliteResume AI and its owners, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, lost employment opportunities, or hiring outcomes. Our total aggregate liability for all claims arising out of or relating to the Services or these Terms, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the greater of (a) the total fees paid or payable by you to EliteResume AI for the Services during the 12 months immediately preceding the earliest event giving rise to any such claim or (b) USD $100. Claims arising from the same or related facts, circumstances, acts, or omissions will be treated as one claim and will not increase this cap. These exclusions and this cap do not apply to liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by our negligence, the exercise of your mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited. You agree to indemnify us against third-party claims arising from your content, your violation of these Terms, or your unlawful use of the Services.

11. Governing Law & Informal Dispute Resolution

These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules, except where non-waivable consumer protection laws require a different result. Before filing a claim, you and EliteResume AI agree to try to resolve the dispute informally by sending a written notice describing the issue and requested relief to support@eliteresume.net. The receiving party will have 30 days to respond and attempt a good-faith resolution.

12. Binding Arbitration & Class Action Waiver (U.S. Users)

For users located in the United States, any dispute not resolved through the informal process will be resolved by binding individual arbitration under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse or unauthorized access. You and EliteResume AI waive the right to a jury trial and agree that disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative action.

You may opt out of this arbitration clause within 30 days after first accepting these Terms by emailing support@eliteresume.net with your account email and a clear statement that you opt out of arbitration. If a court or arbitrator finds the class-action waiver unenforceable for a particular claim, that claim must proceed in court and not arbitration. Nothing in this section limits rights that cannot be waived under applicable consumer law, including EU/UK statutory consumer rights.

13. AI Features Under the EU AI Act

Our AI features are limited-risk AI systems under Regulation (EU) 2024/1689 (the EU AI Act). We publish an AI Transparency Notice at eliteresume.net/ai-transparency that describes which features use AI, which models process your text, the known limitations of the output, and what these systems never do: they do not infer emotions, categorise you by biometric data, or make any automated decision about your employment. That notice forms part of these Terms.

The Services are supplied to you as a candidate, to draft and rehearse your own application. They are not supplied to employers, recruiters, or staffing agencies for candidate screening, and that use is prohibited. AI-generated text can be inaccurate or invented, so you must review every draft before you use it, and you remain responsible for the accuracy of anything you submit to an employer.

14. Eligibility, Age & Your Account

You must be at least 16 years old to create an account, or older if the age of digital consent in your country is higher. If you are under 18, you may use the Services only with the involvement of a parent or legal guardian. We do not knowingly collect personal data from children under 16 (under 13 in the United States); if we learn that we have, we delete the account and its content. You must give accurate registration details and keep them current. Your account is personal to you: you are responsible for everything done under it, and you may not sell, share, or transfer it.

15. EU, EEA & UK Consumers: Right of Withdrawal

If you are a consumer resident in the EU, the EEA, or the United Kingdom, you have a statutory right to withdraw from a contract for digital services within 14 days, without giving any reason and without penalty. The period expires 14 days after the day the contract was concluded — for a paid plan or a trial, the day your payment is confirmed.

To withdraw, tell us clearly before the period expires: email support@eliteresume.net, or use the model form below. Any unambiguous statement is enough — you do not have to use the form. We refund every payment we received from you without undue delay and no later than 14 days after being informed, using the same means of payment you used, at no cost to you.

Because a digital service starts at once, you are asked at checkout to expressly request that we begin performance during the withdrawal period and to acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw after performance has begun but before it is complete, you pay an amount proportionate to what was supplied up to the moment you informed us, calculated against the total contract price. If you were not asked for that express request and acknowledgment, your right of withdrawal is unaffected and you owe nothing for the period used.

Model withdrawal form — To EliteResume AI, support@eliteresume.net: I hereby give notice that I withdraw from my contract for the supply of the following digital service: [plan name]. Ordered on: [date]. Name of consumer: [name]. Account email: [email]. Date: [date].

Prices shown to consumers in the EU, EEA, and UK include VAT where applicable. The final amount, the currency, the renewal interval, and any tax are displayed at checkout before you confirm.

16. EU, EEA & UK Consumers: Statutory Rights, Liability & Where You Can Sue

Nothing in these Terms limits or excludes your mandatory rights as a consumer. If you are a consumer in the EU, the EEA, or the UK, the following apply and override anything to the contrary elsewhere in these Terms.

• Legal guarantee of conformity: we must supply the Services in conformity with the contract. If they are not, you may require us to bring them into conformity, and where that is impossible, disproportionate, or not done within a reasonable time, you may claim a proportionate price reduction or terminate the contract, under Directive (EU) 2019/770 or the equivalent law of your country. The "as is" disclaimer in section 7 does not apply to you.
• Liability: nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any liability that cannot lawfully be excluded or limited. The monetary cap in section 10 does not apply to those claims.
• Governing law and courts: your contract is governed by the law of your country of habitual residence to the extent of its mandatory consumer protections. You may bring proceedings in the courts of your own country of residence, and we will bring any claim against you only there. The Delaware choice of law and forum in section 11 does not take that away.
• Arbitration: the binding arbitration and class-action waiver in section 12 apply only to users in the United States. They do not apply to you.
• Out-of-court dispute resolution: contact us first at support@eliteresume.net. You may also refer a dispute to a competent alternative dispute resolution (ADR) body in your country, or to your national consumer authority or European Consumer Centre. We are not obliged to use, and do not currently commit to, any particular ADR body. The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.
• AI complaints: problems with AI output are handled as described in our AI Transparency Notice. You may also lodge a complaint with the market surveillance authority of your Member State under Art. 85 of Regulation (EU) 2024/1689.

17. Reporting Illegal Content & Copyright Infringement

A user can publish a résumé through a public share link, so we host user content. If you believe content hosted on the Services is illegal or infringes your rights, email support@eliteresume.net with the exact URL, an explanation of why the content is unlawful or infringing, your name and contact email, and a statement that your report is accurate and made in good faith. We act on complete notices without undue delay, tell you what we decided and why, and tell the affected user the reason for any removal or restriction. Either of you may challenge the decision by replying to that message. This procedure is provided in line with Art. 16 of Regulation (EU) 2022/2065 (Digital Services Act).

Copyright, United States: we respond to notices under the Digital Millennium Copyright Act, 17 U.S.C. §512. Send notices to our designated agent at support@eliteresume.net, including a physical or electronic signature, identification of the copyrighted work, identification of the material and its URL, your contact details, a statement of good-faith belief that the use is unauthorised, and a statement, under penalty of perjury, that the information is accurate and that you are authorised to act for the owner. If your material was removed, you may send a counter-notice with the same formalities. We terminate the accounts of repeat infringers.

18. Notices for Users in the United States

The following apply if you are a user in the United States.

• Automatic renewal: your subscription renews automatically until you cancel. You gave affirmative consent to the renewal terms at checkout, we send an acknowledgment of those terms together with cancellation instructions, and we send renewal reminders where state law requires them. You can cancel online at any time in Billing & Account or the Stripe billing portal, in the same number of steps it took to subscribe, without calling or emailing anyone.
• California privacy: California residents may know, delete, and correct their personal information, opt out of its sale or sharing, and limit the use of sensitive personal information under the CCPA as amended by the CPRA. We do not sell personal information for money. Use the controls in Settings or email support@eliteresume.net; we will not discriminate against you for exercising these rights.
• Notice of financial incentive: our referral program offers account credit or a discount in exchange for a referral, which involves collecting personal information. Participation is voluntary, you opt in by using a referral link, and you may withdraw at any time by stopping use of the program. The value of the incentive is reasonably related to the value the data provides to us, estimated by reference to the discount offered.
• California Civil Code §1789.3: you may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
• State law variations: some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so parts of sections 7 and 10 may not apply to you. Where that is the case, our liability is limited to the smallest amount permitted by law.

19. Electronic Communications & Consent

You agree to receive contracts, notices, disclosures, invoices, and other communications from us electronically — by email to the address on your account or by posting inside the Services — and you agree these satisfy any legal requirement that a communication be in writing, including under the U.S. E-SIGN Act, 15 U.S.C. §7001, and equivalent laws elsewhere. Keep your email address current: notices are effective when sent. Service and billing messages are not marketing and continue for as long as your account is open; marketing email is separate and can be unsubscribed at any time. You may withdraw consent to electronic communications by closing your account, because we cannot operate the Services without them.

20. Export Controls, Sanctions & Availability

You may not use the Services if you are located in, ordinarily resident in, or acting for a person in a country or territory subject to comprehensive U.S., EU, or UN sanctions, or if you are on a restricted-party list, including the U.S. SDN List, the EU consolidated sanctions list, or the UK sanctions list. You confirm that you are not such a person and that you will not use the Services in breach of applicable export control or sanctions law. We may block access from a jurisdiction at any time to comply with those rules, and we may refund the unused part of a paid period where we do.

21. Accessibility

We aim to meet WCAG 2.2 level AA across the web application and to keep the Services operable by keyboard and with assistive technology, in line with the European Accessibility Act (Directive (EU) 2019/882) and the Americans with Disabilities Act. If any part of the Services is not accessible to you, email support@eliteresume.net describing the barrier and the assistive technology you use. We will respond and, where a fix is not immediately feasible, provide the information or complete the transaction with you by another route.

22. Changes to These Terms

We may change these Terms — for example to cover new features, security requirements, pricing structures, or legal obligations. For material changes we give at least 30 days' notice by email or in-product notice before they take effect, and we update the version date at the top of this page. If you do not accept a material change you may reject it by cancelling your subscription and closing your account before it takes effect; using the Services after that date means you accept the new version. Changes required by law, or that are purely clarifying or in your favour, may take effect immediately. Price changes apply from your next renewal and never retroactively inside a period you have already paid for.

23. General Provisions

Severability: if a provision is held unenforceable it is narrowed to the minimum extent necessary or severed, and the rest stays in force. Assignment: you may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you and without reducing your rights. No waiver: failing to enforce a provision does not waive it. Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, which never limits your right to a refund for a service you could not use.

Entire agreement: these Terms, the Privacy Policy, the Refund Policy, and the AI Transparency Notice form the entire agreement between you and us about the Services and replace any earlier agreement on the subject. Survival: the sections on content ownership, disclaimers, liability, indemnity, dispute resolution, and these general provisions survive termination. Feedback: if you send us suggestions we may use them freely, with no obligation or payment; we claim no rights in your résumé content. Language: these Terms are drafted in English and translations are provided for convenience — the English version governs, except where the mandatory law of your country provides otherwise. Contact: EliteResume AI, support@eliteresume.net.