Terms & Conditions

1. Acceptance of Terms

Welcome to EliteResume AI ("we", "us", or "our"). By creating an account, accessing, or using our online resume builder, CV publishing systems, or AI-powered optimization tools (collectively, the "Services"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Services. When you create an account you are asked to accept the then-current version of these Terms; we record which version you accepted and the date of acceptance.

2. Accounts & Service Quotas

To access advanced formatting, ATS scoring, and AI utilities, you must register an account:

• Security: You are responsible for safeguarding your login credentials. Authentication is handled through an industry-standard, self-hosted identity management system, with optional social sign-in via Google, GitHub, or LinkedIn. Refresh sessions are protected using secure, HTTP-only cookies.
• AI Token Quotas: Standard AI endpoints (including bullet rewrites and resume summaries) enforce token quotas. These limits reset at the start of each billing cycle according to your plan tier. We reserve the right to limit or throttle access to prevent platform abuse.
• Local Fallbacks: If the AI engine is temporarily unreachable or your tokens are exhausted, the editor deploys local heuristic fallback frameworks so your editing experience is uninterrupted.

3. Subscriptions & Payments

EliteResume AI offers a Free tier and paid subscription plans, processed securely through Stripe:

• Plans & Pricing: Pro is $15/month, typically entered through an introductory 14-day trial for a $1.85 upfront fee (after which Pro billing begins unless cancelled). Teams is $50/month (or $480/year, equivalent to $40/month). Annual Pro billing is also available. The exact price, currency, renewal interval, trial terms, and any taxes are always shown at checkout before you confirm.
• Recurring Billing: Paid plans are billed on a recurring cycle (monthly or annually) from the date of purchase and renew automatically until cancelled. We send renewal or trial reminders when required by applicable law.
• Cancellations: You can cancel at any time through the Billing & Account page or Stripe billing portal. Online cancellation is available without contacting support. Upon cancellation, access to premium features continues until the end of the current paid period; no further charges are made.
• Refunds: Payments are generally non-refundable except where required by applicable law or our published refund guidelines. Where you are an EU/UK consumer, your statutory right to withdraw from a digital service within 14 days may apply, subject to the conditions of that right where the service has already begun.

4. Content Ownership & Intellectual Property

We respect your creative control over your professional history:

• Your Content: You retain complete ownership of all resumes, work descriptions, job-history text, profiles, and files created or imported on EliteResume AI. We claim no ownership over your candidate data. You can export all of your data at any time and permanently delete your account and associated content, after which it is erased from our systems (subject to records we are legally required to retain, such as invoices).
• Public Sharing: If you enable a public share link for a resume, you are making that resume's contents accessible to anyone who has the link, without authentication. You can revoke a link or set it to expire at any time. You are responsible for the information you choose to share publicly.
• Template License: We grant you a limited, non-exclusive, non-transferable license to use our recruiter-grade layouts and formatting blocks to export personal resumes in PDF or Word formats.
• Our IP: All styling designs, layout-engine code, logos, brand systems, and interactive calculations are the exclusive property of EliteResume AI. Scraping templates or distributing our styling code commercially is prohibited.

5. Prohibited Activities

You agree not to engage in any of the following unauthorized activities:

• Attempting to bypass our authentication, reverse-engineer the PDF rendering pipeline, or access databases or accounts that are not your own.
• Falsifying qualifications, fabricating academic credentials, or deploying automated bots to spam the optimization or AI endpoints.
• Using the AI assistant to generate abusive, threatening, discriminatory, or unlawful content.

6. AI Features & Data Processing

Our AI features (resume parsing, bullet and summary generation, cover letters, and ATS analysis) are powered by large language models operated on cloud infrastructure, primarily Amazon Web Services / Amazon Bedrock. Some legacy, fallback, or development endpoints in the codebase may use Google Gemini where configured. To provide these features, the relevant resume or job-description text you submit is sent to the active AI infrastructure for processing. We do not use your content to train third-party models, and we log AI usage as token counts and operational metadata only - not the text of your prompts or generated output. For full details on how we process personal data, our sub-processors, and international transfers, see our Privacy Policy.

7. Warranty Disclaimer & Liability Limits

The Services are provided "as is" and "as available" without warranty of any kind. While our templates and optimizer scores are built in accordance with modern applicant-tracking standards and recruiter eye-tracking patterns, AI-generated content may contain inaccuracies, and we do not guarantee job interview callbacks, hiring offers, or specific employment outcomes. You are responsible for reviewing the accuracy of any content before submitting it to employers.

8. Automatic Renewals, Trials & Cancellation

Paid subscriptions renew automatically at the end of each billing period until cancelled. Trial offers, renewal price, billing interval, taxes, and the date or conditions for the first recurring charge are shown at checkout before you confirm payment. You can cancel online through Billing & Account settings or the Stripe billing portal using substantially the same effort required to sign up. Cancellation stops future renewal charges but does not automatically refund amounts already paid unless required by law or our refund policy.

9. Termination & Account Enforcement

We may suspend or terminate access if you materially violate these Terms, misuse the Services, interfere with platform security, fail to pay fees when due, or create legal risk for us or other users. Where reasonable, we will give notice and an opportunity to resolve the issue. You may stop using the Services at any time and may delete your account from your settings, subject to records we must retain for legal, tax, fraud-prevention, billing, or security purposes.

10. Limitation of Liability & Indemnity

To the maximum extent permitted by law, EliteResume AI and its owners, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, lost employment opportunities, or hiring outcomes. Our total liability for any claim relating to the Services will not exceed the greater of the amounts you paid us for the Services in the three months before the claim arose or USD $100. You agree to indemnify us against third-party claims arising from your content, your violation of these Terms, or your unlawful use of the Services.

11. Governing Law & Informal Dispute Resolution

These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules, except where non-waivable consumer protection laws require a different result. Before filing a claim, you and EliteResume AI agree to try to resolve the dispute informally by sending a written notice describing the issue and requested relief to support@eliteresume.net. The receiving party will have 30 days to respond and attempt a good-faith resolution.

12. Binding Arbitration & Class Action Waiver (U.S. Users)

For users located in the United States, any dispute not resolved through the informal process will be resolved by binding individual arbitration under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse or unauthorized access. You and EliteResume AI waive the right to a jury trial and agree that disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative action.

You may opt out of this arbitration clause within 30 days after first accepting these Terms by emailing support@eliteresume.net with your account email and a clear statement that you opt out of arbitration. If a court or arbitrator finds the class-action waiver unenforceable for a particular claim, that claim must proceed in court and not arbitration. Nothing in this section limits rights that cannot be waived under applicable consumer law, including EU/UK statutory consumer rights.