Refund Policy

1. Subscriptions & Cancellations

EliteResume AI offers flexible subscription tiers (Pro at $15/mo, Team at $50/mo). You can cancel your subscription at any time directly through your account settings under the Billing dashboard.

Cancellations stop future recurring renewal charges. Following a cancellation, your premium features will remain fully functional until the end of your current active billing cycle. We do not offer prorated credits for partial billing periods once cancellation occurs.

2. 14-Day Money-Back Guarantee

We are committed to helping you succeed in your career transitions. If you feel the platform does not meet your expectations, we offer a full refund for initial subscription payments (excluding the non-refundable $1.85 trial fee), subject to the following fair-use terms:

• Timing: The refund request must be submitted via email within 14 calendar days from the original date of purchase.
• PDF/Word Exports: You must have exported (downloaded) fewer than two (2) finished resumes/CVs.
• AI Token Quotas: You must have consumed fewer than 90,000 AI tokens (used for AWS Bedrock resume rewriting or summary generation). This limit protects our system from programmatic data harvesting and offsets active AI API compute costs.

3. Ineligible Transactions

Refunds will not be issued in the following scenarios:

• Requests submitted after the 14-day guarantee window has closed.
• Accounts that have exceeded the fair-use threshold (2 or more resume downloads, or 90,000+ AI tokens spent).
• Trial Fees: The $1.85 trial fee is strictly non-refundable under any circumstances. Only standard subscription payments (e.g., Pro or Team membership fees) qualify for refund reviews.
• Subsequent monthly renewals (the refund guarantee applies strictly to the initial subscription transaction).
• Accounts suspended or terminated due to violation of our Terms & Conditions (e.g., database scraping, credential sharing, or falsifying identity).

4. Processing & Stripe Timelines

Once a refund is approved by our billing desk, the transaction is immediately processed through Stripe. Depending on your credit card issuer, bank, or payment provider, the refunded amount will typically appear back in your original account within 5 to 10 business days. EliteResume AI has no control over banking delays or transaction processing durations.