製品と請求のサポート
アカウントへのアクセス、サブスクリプション、払い戻し、PDF エクスポート、または期待どおりに機能しないもの。
アカウントのメールアドレスと問題の簡単な説明を含めてください。
support@eliteresume.net1営業日以内に返信
お問い合わせ
EliteResume に連絡する
アカウント、請求、または製品の問題に関するサポートを選択します。アフィリエイトや統合に関する質問にはパートナーシップを使用し、インタビューやブランド情報についてはプレスを使用します。
パートナーシップと関連会社
紹介プログラムに関する質問、統合、コラボレーションの提案。
組織、対象者、想定しているコラボレーションの種類を含めます。
partnerships@eliteresume.net2営業日以内に返信
プレスとメディア
ジャーナリストやクリエイター向けのインタビュー、ブランドアセット、製品情報。
出版物、期限、必要な情報や資産を含めます。
press@eliteresume.net2営業日以内に返信
What to include
Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.
- The email on your account
- People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
- What you did and what happened
- The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
- Browser and device
- Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
- The resume it concerns
- If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.
Requests that have their own route
Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.
Refunds and cancellations
The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.
Read the refund policyPrivacy and data requests
Access, correction, deletion and export of your personal data, and how to object to processing.
Read the privacy policySecurity vulnerabilities
Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.
Read the disclosure policyAccessibility problems
The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.
Read the accessibility statementWhat support can and cannot do
Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.
すぐに答えをお探しですか?
アカウント、請求、ATS、エクスポートに関する質問の多くは、FAQ ページですでに回答されています。メールを待つよりも、そこを確認したほうが早いかもしれません。