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Entre em contato com EliteResume

Escolha suporte para problemas de conta, faturamento ou produto. Use parcerias para perguntas sobre afiliados e integrações, ou imprensa e mídia para entrevistas e informações sobre a marca.

Suporte de produto e faturamento

Acesso à conta, assinaturas, reembolsos, exportação de PDF ou qualquer coisa que não esteja funcionando conforme o esperado.

Inclua o e-mail da sua conta e uma breve descrição do problema.

support@eliteresume.net

Respostas em até 1 dia útil

Parcerias e afiliados

Perguntas sobre programas de referência, integrações e propostas de colaboração.

Inclua sua organização, público e o tipo de colaboração que você tem em mente.

partnerships@eliteresume.net

Respostas em até 2 dias úteis

Imprensa e mídia

Entrevistas, ativos de marca e informações de produtos para jornalistas e criadores.

Inclua sua publicação, prazo e as informações ou ativos de que você precisa.

press@eliteresume.net

Respostas em até 2 dias úteis

What to include

Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.

The email on your account: People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
What you did and what happened: The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
Browser and device: Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
The resume it concerns: If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.

Requests that have their own route

Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.

Refunds and cancellations

The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.

Read the refund policy

Privacy and data requests

Access, correction, deletion and export of your personal data, and how to object to processing.

Read the privacy policy

Security vulnerabilities

Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.

Read the disclosure policy

Accessibility problems

The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.

Read the accessibility statement

What support can and cannot do

Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.

Procurando uma resposta rápida?

Muitas perguntas sobre contas, faturamento, ATS e exportação já foram respondidas na página de perguntas frequentes. Verificar pode ser mais rápido do que esperar por e-mail.

Leia as perguntas frequentes