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Contacta con EliteResume

Elija soporte para problemas de cuenta, facturación o producto. Use asociaciones para preguntas sobre afiliados e integraciones, o prensa y medios para entrevistas e información de marca.

Soporte de productos y facturación

Acceso a cuentas, suscripciones, reembolsos, exportación de PDF o cualquier cosa que no funcione como se esperaba.

Incluya el correo electrónico de su cuenta y una breve descripción del problema.

support@eliteresume.net

Respuestas dentro de 1 día hábil

Asociaciones y afiliados

Preguntas sobre programas de referencia, integraciones y propuestas de colaboración.

Incluya su organización, audiencia y el tipo de colaboración que tiene en mente.

partnerships@eliteresume.net

Respuestas dentro de 2 días hábiles

Prensa y medios

Entrevistas, activos de marca e información de productos para periodistas y creadores.

Incluya su publicación, fecha límite y la información o activos que necesita.

press@eliteresume.net

Respuestas dentro de 2 días hábiles

What to include

Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.

The email on your account: People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
What you did and what happened: The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
Browser and device: Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
The resume it concerns: If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.

Requests that have their own route

Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.

Refunds and cancellations

The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.

Read the refund policy

Privacy and data requests

Access, correction, deletion and export of your personal data, and how to object to processing.

Read the privacy policy

Security vulnerabilities

Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.

Read the disclosure policy

Accessibility problems

The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.

Read the accessibility statement

What support can and cannot do

Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.

¿Busca una respuesta rápida?

Muchas preguntas sobre cuentas, facturación, ATS y exportación ya están respondidas en la página de preguntas frecuentes. Verificar allí puede ser más rápido que esperar el correo electrónico.

Lea las preguntas frecuentes