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Contacter EliteResume

Choisissez l’assistance pour les problèmes de compte, de facturation ou de produit. Utilisez les partenariats pour les questions d’affiliation et d’intégration, ou le service presse et médias pour les interviews et les informations sur la marque.

Assistance produit et facturation

Accès au compte, abonnements, remboursements, exportation PDF ou tout ce qui ne fonctionne pas comme prévu.

Incluez l'e-mail sur votre compte et une brève description du problème.

support@eliteresume.net

Réponses sous 1 jour ouvrable

Partenariats et affiliations

Questions sur le programme de parrainage, intégrations et propositions de collaboration.

Incluez votre organisation, votre public et le type de collaboration que vous envisagez.

partnerships@eliteresume.net

Réponses sous 2 jours ouvrés

Presse et médias

Interviews, actifs de marque et informations sur les produits pour les journalistes et les créateurs.

Incluez votre publication, la date limite et les informations ou actifs dont vous avez besoin.

press@eliteresume.net

Réponses sous 2 jours ouvrés

What to include

Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.

The email on your account: People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
What you did and what happened: The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
Browser and device: Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
The resume it concerns: If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.

Requests that have their own route

Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.

Refunds and cancellations

The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.

Read the refund policy

Privacy and data requests

Access, correction, deletion and export of your personal data, and how to object to processing.

Read the privacy policy

Security vulnerabilities

Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.

Read the disclosure policy

Accessibility problems

The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.

Read the accessibility statement

What support can and cannot do

Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.

Vous cherchez une réponse rapide ?

De nombreuses questions relatives aux comptes, à la facturation, à l'ATS et à l'exportation trouvent déjà une réponse sur la page FAQ. Vérifier peut être plus rapide que d'attendre un e-mail.

Lire la FAQ