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Kontaktieren Sie EliteResume

Wählen Sie den Support für Konto-, Abrechnungs- oder Produktprobleme. Nutzen Sie Partnerschaften für Fragen zu Affiliate-Programmen und Integrationen oder Presse und Medien für Interviews und Markeninformationen.

Produkt- und Abrechnungsunterstützung

Kontozugriff, Abonnements, Rückerstattungen, PDF-Export oder alles, was nicht wie erwartet funktioniert.

Fügen Sie die E-Mail-Adresse Ihres Kontos und eine kurze Beschreibung des Problems hinzu.

support@eliteresume.net

Antworten innerhalb eines Werktages

Partnerschaften und verbundene Unternehmen

Fragen zum Empfehlungsprogramm, Integrationen und Vorschläge zur Zusammenarbeit.

Beziehen Sie Ihre Organisation, Ihr Publikum und die Art der Zusammenarbeit mit ein, die Sie im Sinn haben.

partnerships@eliteresume.net

Antworten innerhalb von 2 Werktagen

Presse & Medien

Interviews, Markenwerte und Produktinformationen für Journalisten und YouTuber.

Geben Sie Ihre Veröffentlichung, die Frist und die Informationen oder Assets an, die Sie benötigen.

press@eliteresume.net

Antworten innerhalb von 2 Werktagen

What to include

Support runs on email, so the first reply is faster when the message already answers the obvious questions. None of this is required, and a short message beats no message.

The email on your account: People often write from a work address and we cannot find the account. If you are asking about billing, the address that received the receipt is the one we need.
What you did and what happened: The page you were on, what you clicked, and what appeared instead of the thing you expected. A screenshot of the error saves a round trip.
Browser and device: Export and preview problems are usually specific to one browser. Chrome on Windows behaves differently from Safari on an iPhone, and knowing which one you used narrows it quickly.
The resume it concerns: If a scan, export or template is misbehaving, name the resume. We do not read your documents to answer general questions, but we cannot reproduce a layout bug without knowing which one broke.

Requests that have their own route

Some things are handled by a documented process rather than by an email thread. These pages are faster than waiting for a reply, and each one tells you what happens after you submit.

Refunds and cancellations

The refund policy sets out what is refundable, the window it applies in, and how to cancel a subscription.

Read the refund policy

Privacy and data requests

Access, correction, deletion and export of your personal data, and how to object to processing.

Read the privacy policy

Security vulnerabilities

Report a vulnerability through the disclosure process. It covers scope, safe harbour and response times.

Read the disclosure policy

Accessibility problems

The accessibility statement covers the standard we target, known gaps and how to report a barrier you hit.

Read the accessibility statement

What support can and cannot do

Support fixes the product. It does not act as a career service. We can tell you why an export dropped a section, why a scan scored the way it did, or how a plan is billed. We do not write or rewrite your resume for you, contact employers on your behalf, or comment on whether a specific application will succeed. The AI tools in the editor are there for the writing, and every suggestion they make is yours to accept or reject.

Suchen Sie eine schnelle Antwort?

Viele Fragen zu Konto, Abrechnung, ATS und Export werden bereits auf der FAQ-Seite beantwortet. Dort nachzuschauen kann schneller sein, als auf E-Mails zu warten.

Lesen Sie die FAQ